Last edited: 13^th February 2024

This Agreement is made up of two Sections:

‍Section 1 – The terms and conditions governing your electronic money account (Wallet) and are between you and Transact Payments Limited. Payload Limited acts as your Program Manager for the Wallet.

‍Section 2 – The terms and conditions governing your Mastercard Consumer Debit Card (Card) and are between you and Transact Payments Limited. Enfuce Financial Services Oy acts as your Program Manager for the Card.

You can download or print the latest version of the above terms and conditions at any time from the App and/or request a paper copy from Customer Services.

If you do not agree with or accept any of these terms and conditions, you should close your Wallet, cancel your Card and stop using the App.

Section 1: Wallet Terms and Conditions

This Section 1 forms the Wallet Terms (Terms) and the provisions of the Fee & Limits Schedule (Schedule 1), (collectively the Wallet Agreement) constitutes a binding agreement between you and Transact Payments Limited.

Account Information Service Provider
A third-party payment service provider which is authorised by a financial regulator to provide online account information services and which, with your consent, will be able to access certain online account information in your Wallet.
‍
App
The mobile application provided by Science Card that allows you to access the Wallet and perform Wallet-related functions such as executing Transactions, viewing Transaction history and raising queries with Customer Services in relation to use of the Wallet.

Applicable Law
Any applicable law (including but not limited to, any local law of the jurisdictions into which the Wallet is provided and the Program is operated), statute, statutory instrument, act, regulation, rule, order, supervisory guidance, policy, instruction or requirement stipulated by an applicable Regulatory Authority, or interpretation promulgated or published by any Regulatory Authority, any order issued by a court having jurisdiction over a party, or any applicable rule or requirement of any Card Scheme related to the issuance, sale, authorisation or usage of the services to be provided under this Wallet Agreement or such other rule as deemed valid by TPL from time to time.

Available Balance
The value of unspent funds loaded onto the Wallet and available to use.

Business Day
Monday to Friday, 9am to 5pm CET, excluding bank and public holidays in Gibraltar.

Card
Any Card, whether physical or virtual, issued to you in accordance with Section 2 of this Agreement.

Card Scheme
Mastercard; Mastercard is a registered trademark of Mastercard International Incorporated.

CHAPS
The Clearing House Automated Payment System, a service enabling organisations to make same-day payments to an account within the UK, within the CHAPS operating days and times.

Customer Services
The contact centre for dealing with queries about your Wallet.  You can contact Customer Services by:
‍
i. e-mailing help@science-card.com from the email address registered to the App; and
ii. Using Science Card in-app live chat functionality.

Direct Debit
A payment collected via UK Direct Debit scheme from or to your Wallet.

Contribution
The functionality provided by Science Card in the App which enables you to contribute to a research project, as set out at clause 5.13.

Faster Payments
A service allowing you to make and receive electronic payments in the UK which is received by the recipient organisation or bank within 2 hours provided that the receiving organisation or bank is part of the Faster Payments Scheme.

Fee
Any fee payable by you as referenced in the Fees & Limits Schedule.

Fees Schedule
The schedule contained in this Wallet Agreement.

KYC
Means “Know Your Customer” and constitutes our verification of your Personal Details.

Co-Brand
Science Card Limited incorporated in England and Wales with registration number 13559517 and fees registered office address at Parker Russell, Level 30 The Leadenhall Building, 122 Leadenhall Street, London, England, EC3V 4AB.

Payment Initiation Services Provider
A third-party payment service provider which is authorised by a financial regulator to provide an online service to initiate a Transaction at your request from your Wallet.

Personal Details/Personal Data
The registered personal identity details relating to the use of the Wallet and App including (but not limited to) your: name, date of birth, home address, email address and telephone (landline and/or mobile) number. Full details of the Personal Data which we process are set out in our Privacy Policy.

Program
Means the marketing, processing, administration, supervision, maintenance, servicing, authorisation or usage of the Wallet and any other payment services established in accordance with this Wallet Agreement.

Program Manager
Payload Limited, incorporated and registered in England and Wales with company number 14606631 and registered office at Epsworth House 25, City Road, London EC1Y 1AA; or Science Card on its behalf.

Regulatory Authority
As the context requires, any Scheme and/or any regulator or agency having jurisdiction over TPL or Program Manager related to the marketing, authorisation or usage of the Wallet(s), Program(s) or services provided under this Wallet Agreement, including without limitation the Gibraltar Financial Services Commission.

Science Card
Means Science Card Limited, incorporated and registered in England and Wales with company registration number 13559517 and registered office at Parker Russell, Level 30 The Leadenhall Building, 122 Leadenhall Street, London, England, EC3V 4AB.

Third Party Provider/TPP
An Account Information Service Provider or a Payment Initiation Service Provider.

Transaction
Any debit, credit or adjustment to a Wallet that affects the balances of funds held in it including a Transaction made using a Card.

Username and Password
A set of personal codes selected by you in order to access the App;

Wallet
The electronic money account provided by TPL opened in accordance with this Section 1 of the Agreement.

Wallet Agreement
These terms and conditions relating to the use of the Wallet as amended from time to time.

Website
https://www.science-card.com

we, us or our
Transact Payments Limited (“TPL”), a company incorporated in Gibraltar with registered address at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA, company registration number 108217 and which is authorised by the Gibraltar Financial Services Commission an electronic money institution.

you or your
You, the person who has entered into this Wallet Agreement with us by virtue of your application to open a Wallet in accordance with this Wallet Agreement.

2.1. Your Wallet is an electronic money account provided by us pursuant to a licence from the Gibraltar Financial Services Commission and your rights and obligations relating to the use of the Wallet are subject to this Wallet Agreement.

3.1. To apply for, and use, a Wallet you must be at least 18 and resident in the United Kingdom.

3.2. You may apply for a Wallet via the Science Card mobile application (downloaded via Google Play or the Apple App Store) and we may require you to provide information/documentary evidence to prove your identity and address and/or we may carry out electronic identification verification checks on you.

3.3. Provided we have been able to successfully complete KYC, you shall receive an activation confirmation on the App and you will be able to use the Wallet.

4.1. When entering into Transactions over the internet, some websites may require you to enter your Personal Details and, in such instances, you should supply the most recent Personal Details that you have provided Program Manager with.

4.2. You must notify Program Manager of any change in your Personal Details as soon as possible by contacting Customer Services or updating the details in the App. You will be liable for any loss that directly results from any failure to notify us of a change in your Personal Details as a result of undue delay, your gross negligence or fraud. We will need to verify your new Personal Details and may request relevant KYC information/documents from you as applicable.

4.3. We, or Program Manager, reserve the right at any time to satisfy ourselves as to your Personal Details (for example, by requesting relevant original documents) including for the purposes of preventing fraud and/or money laundering. In addition, at the time of your application or at any time in the future, in connection with your Wallet, you authorise us and Program Manager to undertake electronic identity verification checks on you either directly or using relevant third parties.

5.1. Your use of the Wallet is subject to the Fees detailed in the Fees Schedule, which shall be deducted from the Available Balance. It is also subject to limits as set out in this clause 5.

5.2. You can receive funds into your Wallet by electronic funds transfer using CHAPS, Faster Payments and any other payment type as notified by us to you from time to time.  We will credit your Wallet when we receive the funds.

Your Wallet can also receive internal transfers from other Wallets owned or controlled by you, which apply instantly.

5.3. Your Wallet will not be credited if:

5.3.1. the Wallet has reached the Loading Limit communicated to you via the App or

5.3.2. the Wallet is suspended, restricted or terminated;

5.3.3. the sender has provided incorrect/invalid Wallet details for your Wallet; or

5.3.4. we suspect the transfer to be fraudulent.

5.4. If we are unable to credit your Wallet for any of the reasons in paragraph 5.3 then the funds may be sent back to the sender without a prior notification to you.

5.5. Limits may apply to the balance on your Wallet at any time, which may include the maximum value of an individual payment Transaction, the maximum aggregate value of all payment Transactions made from your Wallet in a particular time period e.g. during any one Business Day and the maximum number of payment Transactions made from your Wallet over a particular timeframe.

5.6. The limits and restrictions that apply to your Wallet will be communicated to you during the Wallet set-up process. These limits may also change over time; any such change will be communicated to you. You can check the limits at any time by contacting Customer Services. You should not make a payment Transaction request which exceeds any limit.

5.7. In order to manage our risk, particularly with respect to money laundering, fraud or security concerns, we also apply internal controls, including limits, to certain types of payment. We change these as necessary but for security purposes, we do not disclose them.

5.8. You can send funds from your Wallet to external bank accounts using Faster Payments, CHAPS and other methods which we notify you about from time to time.

5.9. If for any reason whatsoever a Transaction is carried out, but its amount exceeds the Available Balance, you must pay us the deficit immediately, and if you fail to do so after receiving a notification from us, we reserve the right to take all necessary steps, including legal action, to recover this deficit. We may charge the amount of the deficit against any funds on your Wallet, including any subsequently loaded funds and until we are reimbursed with the deficit amount, we may arrange for your Wallet and/or Card to be suspended.

5.10. Your Wallet will be terminated if you use the Wallet for any illegal purposes, in accordance with clause 8.4.2 (k).

5.11. The Available Balance on your Wallet will not earn any interest.

5.12. You are not currently permitted to set up Direct Debits from your Wallet.

5.13. Using the App you are able to contribute an amount to a research project (“Contribution”) when you make a Transaction. The Contributions feature is provided by Science Card and is governed by the Contribution Terms and Conditions which are available on the App and Website at https://science-card.com/contributions. TPL does not provide, and is not responsible or liable in any way for, the Contributions feature or the amounts provided by you as Contributions. Contributions are not governed by this Agreement.

6.1. You can allow a Third-Party Provider (also referred to as a ‘TPP’ or ‘Open Banking Provider’) to have access to the information in your Wallet or to initiate certain Transactions from your Wallet. The TPP must be authorised to provide these services to you and we recommend that you check their authorisation on their regulator’s register of authorised providers before using them.

6.2. When you use a TPP, you authorise and consent to them accessing your Wallet or making payments from your Wallet on your behalf. Once the TPP properly identifies itself to us, we will treat any instruction from the TPP as if it was an instruction from you. You also consent to us sharing any information (including Personal Data) with the TPP that is reasonably required for them to provide their services to you.

6.3. We may deny a TPP access to your Wallet or to make a payment if we are concerned about unauthorised or fraudulent access by that TPP. If we do block access, we will tell you beforehand or as soon as possible afterwards in a way that we consider the most appropriate. We won’t tell you if Applicable Law prevents us from doing so or if there are valid security reasons for not informing you. We will unblock access to the TPP when the reasons for blocking no longer exist.

6.4. You also have the right to block or revoke access to your Wallet by the TPP and you should contact Customer Services if you wish to do this.

7.1. You will need to give your consent to each Transaction by, where applicable, a) entering your security information to confirm that a Transaction is authorised;  b) providing the Card details and/or providing any other details personal to you and/or your Card; or c) authorising a TPP to initiate a Transaction. Once you have given such consent to the Transaction, it will be deemed to be authorised and cannot be revoked.

7.2. The time of receipt of a Transaction order is when it is received by our processing partner. If a Transaction order is received after 4pm on a Business Day, then it will be deemed to have been received on the next Business Day. 

7.3. Your ability to use or access the Wallet may occasionally be interrupted, for example, if Program Manager or any third-party service providers need to carry out maintenance on their systems or websites. Please contact Customer Services should you experience any problems using your Wallet and these will be resolved as soon as possible.

8.1. You must not allow any other person to use your Wallet or the App or device that you use to make Transactions. 

8.2. You are responsible for your Wallet, device, Mobile App and any related passwords, logins or other security details (“Security Details”) and must take all possible measures to keep them safe and entirely confidential.  Such measures include (but are not limited to): 

i. never letting any other person use your Security Details;
ii. never writing your Security Details down in a way that allows anyone else to recognise them;
iii. keeping your Security Details secret at all times for example, by not using your password if anyone else is watching.

8.3. Failure to comply with this condition 7 may affect your ability to claim any losses in the event that we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, with undue delay or with gross negligence. In all other circumstances, your maximum liability shall be as set out below at condition 9.3.

8.4. If you believe that someone else knows any of your Security Details, you must notify us by contacting Customer Services immediately. 

8.5. In the event that we suspect or believe that your Wallet may be subject to any fraud or security threats, Program Manager will notify you securely via email, SMS and/or push notification.

9.1. Unless this Wallet Agreement is terminated by you or by us, it shall remain in force.

9.2. When this Wallet Agreement is terminated, your Cardholder Agreement will also be terminated and neither your Wallet nor your Card can be used.

9.3. Termination of the Wallet by You

9.3.1. You may close your Wallet at any time by contacting Customer Services.  Once you close your Wallet, this Agreement will be terminated.

9.3.2. If any further Transactions are found to have been made or charges or Fees incurred using the Wallet or we receive a reversal of any prior funding Transaction, we will notify you of the amount and you must immediately repay to us such amount on demand.

9.4. Termination or Suspension of the Wallet by Us 

9.4.1. We, or Program Manager for us, may terminate this Wallet Agreement at any time by giving you two months’ advance notice (which will be sent to the email address that you have provided to us).

9.4.2. We, or Program Manager for us, can suspend your Wallet, restrict its functionality or terminate this Wallet Agreement at any time with immediate effect if:
‍
a) you haven’t given us the information we need or we believe that any of the information that you have provided to us was incorrect or false; or
b) you do not repay money that you owe to us; or
c) you fail to provide the Personal Data necessary for us to comply with our legal or  regulatory obligations and to fulfil this Wallet Agreement; or
d) we reasonably suspect that the security of the Wallet has been compromised or that you, or any third party, have used, or intend to use the Wallet in a grossly negligent manner or for fraudulent or other unlawful purposes; 
e) your agreement with us under Section 2 of this Agreement has been suspended, restricted or terminated; or
f) we believe that your use of the Wallet may result in harm to us or our systems; or
g) we believe that your continued use of the Wallet may damage our reputation; or
h) you become bankrupt; or
i) we are required to do so under Applicable Law or where we believe that continued operation of the Program may be in breach of Applicable Law; or
j) we cannot process some or all of your Transactions due to the actions of third parties; or
k) you have breached an important part of this Wallet Agreement or repeatedly breached any term of this Wallet Agreement and fail to resolve it in a timely manner.

9.5. In the event that we do suspend, restrict or terminate your Wallet or otherwise refuse to execute a Transaction then, where lawfully permitted, we or Program Manager shall notify you in advance or as soon as possible afterwards. We may advise anyone involved in the Transaction if a suspension has taken place. If possible, we or Program Manager will provide the reasons for the suspension, restriction, termination or refusal to execute a Transaction.

10.1. You are responsible for protecting your Wallet as if it were cash in a physical wallet – if the Available Balance is lost or stolen, you may lose some or all of the money on your Wallet unless you contact us as specified in this condition.

10.2. If you know or suspect that someone has gained unauthorised access to your Wallet or you think that a Transaction has been incorrectly executed, you must immediately contact customer support via in-app chat or email at help@science-card.com.

10.3. You shall be liable for up to a maximum of £35 of losses due to unauthorised Transactions made before you informed us about the unauthorised access to the Wallet. If our investigations reveal that you authorised a disputed Transaction or that you acted fraudulently or that you negligently or with intent breached the terms of this Wallet Agreement (for example, by not keeping your passwords safe), you may be liable for any loss we suffer due to use of the Wallet.

10.4. Once an unauthorised use of your Wallet is reported, use of the Wallet shall be blocked to avoid further losses. 

10.5. You agree to cooperate with our agents, any Regulatory Authority, the police and us if we suspect fraudulent use of the Wallet. 

10.6. In the event that you inform us of any unauthorised or incorrectly executed Transaction without undue delay, or in any event no later than 13 months after the debit date, we will refund the amount immediately unless we have any reason to believe that the incident may have been caused by a breach of this Wallet Agreement, through gross negligence or we have reasonable grounds to suspect fraud.

10.7. In the event of a non-executed or defectively executed Transaction, we will make immediate efforts to trace the Transaction and will notify you of the outcome. We will not charge you for such efforts. In the event that we are liable for such Transaction, we will refund the amount, together with the amount of any resulting charges to which you may be subject, without undue delay.

10.8. If a Transaction that you’re disputing was initiated by a TPP, it is for the TPP to prove that the Transaction was authenticated, accurately recorded and not affected by a fault linked to the TPP’s payment initiation service.

10.9. In the event that a Transaction that was executed within the United Kingdom arrived later than it should have according to the terms of this Wallet Agreement, you may request that we contact the receiving payment institution to ask them to treat it as if it was made on time.

10.10. In the event that a Transaction is made which is initiated by a Payee, we will provide a refund of that amount, subject to clause 9.10, only in circumstances where you can prove that:

10.10.1. the exact Transaction amount was not specified when you authorised the payment; and

10.10.2. the amount of the Transaction exceeds the amount that you could have reasonably expected, taking into account your previous spending pattern, the terms of this Wallet Agreement and the relevant circumstances of the case.

10.11. The refund referred to in 10.10 will not be provided if: 

10.11.1. the amount relates to currency exchange fluctuations; or

10.11.2. you have given your consent to execute the Transaction directly to us; or

10.11..3. information on the Transaction was provided or made available in an agreed manner to you at least 4 weeks prior to the due date of the Transaction; or

10.11.4. you request the refund from us later than 8 weeks from the date on which it was debited.

10.12. If a Transaction is paid into your Wallet that should not have been, we will, where possible, immediately send the funds back to the account or bank acting for the person from whose account the Transaction was made. In such circumstances, you agree to return the funds to us and provide such assistance that we require in recovering the amount from you. If we cannot recover the funds, we are required to provide sufficient details about you and the incorrect payment to the bank or institution that sent the payment to enable them to recover the funds.

11.1. You can receive payments into your Wallet and make payments out of your Wallet in Pounds Sterling (GBP) only. You can use your Card for card Transactions in foreign currencies – please see the Cardholder Agreement for more details.

12.1. We shall not be liable for:

12.1.1. any default resulting directly or indirectly from any cause beyond our control, including but not limited to, a lack of funds and/or failure of data processing systems;

12.1.2. any loss of profits, loss of business, or any indirect, consequential, special or punitive losses;

12.1.3. any use of the Wallet that is contrary to this Wallet Agreement; or

12.1.4. any damages due to loss, fraud or theft that you have reported to us later than 13 months after the event.

12.2. Where sums are incorrectly deducted from your Available Balance due to our default, our liability shall be limited to payment to you of an equivalent amount.

12.3. Nothing in this Wallet Agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud.

12.4. The above exclusions and limitations set out in this paragraph shall apply to any liability of Program Manager or our affiliates such as the Scheme, and other suppliers, contractors, representatives and any of their respective affiliates (each a "Protected Party") (if any), to you, which may arise in connection with this Agreement. This clause 12.4, and the exclusions and limitations set out in this paragraph, are intended to operate to benefit any and all such Protected Parties and to be enforceable by each Protected Party, in accordance with the Contracts (Rights of Third Parties) Act 1999. This clause 12.4 may be amended by agreement between you and us without obtaining the consent or agreement of any Protected Party.

13.1. Should you wish to make a complaint about your Wallet, you may contact Customer Services by email at help@science-card.com or by in-app chat to submit details of any such complaint.

13.2. Upon our receipt of your complaint, we shall endeavour to respond to you as quickly as possible but in any event, we shall reply to you by email and (where applicable) by phone call within 15 Business Days. 

123.3. If, having received a response from our Customer Services team, you are unhappy with the outcome you can escalate your complaint to TPL’s Complaints Department by writing to complaints@transactpaymentslimited.com. 

13.4. If TPL’s Complaints Department is unable to respond to your complaint immediately, you will receive confirmation that your complaint has been received and a formal investigation will be conducted.  You will receive a formal response of their findings within 35 Business Days of your complaint.

13.5. We will make every effort to reach a resolution to your complaint and will fully explain the reasoning behind our decision.  

13.6. In the unlikely event that we are unable to resolve your issue to your satisfaction you have the right to refer your complaint to the Financial Services Commission at: Payment Services Team, Financial Services Commission, PO Box 940, Suite 3 Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar or email psdcomplaints@fsc.gi.

14.1. Any communication from us or from Program Manager to you will be given by push notification on the App and/or by email using the latest contact details with which you have provided us. It is your responsibility to keep us updated of changes to your contact details, including email address and mobile number. Failure to do so may result in us being unable to contact you regarding your Wallet or to let you know about changes to this Wallet Agreement.

14.2. You may contact Customer Services via the details which are set out in clause 1.

15.1. TPL will collect certain information about the user of the Wallet in order to operate the Program. Your provision of your Personal Data and our processing of that data is necessary for each of us to carry out our obligations under this Wallet Agreement. At times, the processing may be necessary so that we can take certain steps, at your request, prior to entering into this Wallet Agreement. If you fail to provide the Personal Data which we request, we will take steps to terminate this Wallet Agreement in accordance with clause 9.4.2(c) above. 

15.2. We will manage and protect your personal data in accordance with all applicable data protection laws. For full and comprehensive information about when and why we collect personal information about you, how we use it and the conditions under which we may disclose it, please refer to our Privacy Policy which is provided to you at the time we collect your Personal Data.

16.1. We may update or amend this Wallet Agreement at any time on at least 2 months’ advance notice, which we shall instruct Program Manager to give you by email (using the latest contact details you have provided us with).

16.2. If you do not agree with the changes to the Wallet Agreement, you may at any time within the 2-month notice period terminate the Wallet Agreement and your Wallet will be closed. You will be deemed to have accepted any change to this Wallet Agreement unless you notify us before the proposed date of the change.

16.3. If any part of this Wallet Agreement is inconsistent with any regulatory requirements, then we will not rely on that part but treat it as if it did actually reflect the relevant regulatory requirement. If we need to make operational changes before we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably practical.

17.1. The English language version of this Wallet Agreement and of any communications and Website content will prevail over any other language version which we may issue from time to time.

18.1. This Wallet Agreement is governed by Gibraltar law.

19.1. You agree to the non-exclusive jurisdiction of the courts of Gibraltar.

20.1. Any delay or failure to exercise any right or remedy under this Wallet Agreement by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time. 

20.2. The Wallet is a payment service product and not a deposit or credit or banking product and, as such is not governed by the Deposit Security Scheme of Gibraltar. However, we will safeguard your funds so that they are protected in accordance with Applicable Law if we become insolvent.

20.3. If any provision of this Wallet Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.

20.4. You may not assign or transfer any of your rights and/or benefits under this Wallet Agreement and you shall be the sole party to the contract between us. You will remain liable until all sums due under this Wallet Agreement have been paid by you in full. We may assign our rights and benefits under this Wallet Agreement to a third party and may subcontract any of our obligations under this Wallet Agreement.

20.5. Your Wallet is provided by Transact Payments Limited pursuant to its licence from the Gibraltar Financial Services Commission.

20.6. Science Card administers the Wallet provided by Transact Payments Limited and is available to give You customer service support if You have any queries. Our Program Managers also conduct activities such as sponsorship, marketing, and providing the IT platform and will carry out due diligence on You.

Issuing fees

‍Wallet fee: Free

Transaction Fees and usage

‍Bank transfer fee for first 20 transfers out of the Wallet in any rolling 30-day period: Free

Bank transfer fee for any additional transfers out of the Wallet (after the first 20 transfers) in any rolling 30-day period: £0.20 per transfer

Additional loading fees: Free

Section 2: Consumer Debit Mastercard Terms and Conditions

This Section 2 forms the Consumer Debit Mastercard Cardholder Terms (Card Terms) and the provisions of the Fee & Limits Schedule (Schedule 1), (collectively the Cardholder Agreement) constitutes a binding agreement between you and Transact Payments Limited. 

Cardholder Agreement
These terms and conditions relating to the use of your Card(s) as amended from time to time.

App
The mobile application provided by Science Card that allows you to access Card-related functions such as Card re-issue, viewing Transactions, blocking and unblocking and raising queries with Customer Services in relation to use of the Card.

Applicable Law
Any applicable law (including but not limited to, any local law of the jurisdictions into which the Card is provided and the Program is operated), statute, statutory instrument, act, regulation, rule, order, supervisory guidance, policy, instruction or requirement stipulated by an applicable Regulatory Authority, or interpretation promulgated or published by any Regulatory Authority, any order issued by a court having jurisdiction over a party, or any applicable rule or requirement of any Card Scheme related to the issuance, sale, authorisation or usage of the Card and/or services to be provided under this Cardholder Agreement or such other rule as deemed valid by TPL from time to time.

Available Balance
The value of unspent funds loaded onto the Wallet and available to use.

Business Day
Monday to Friday, 9am to 5pm CET, excluding bank and public holidays in Gibraltar and Malta.

Card
Any Card issued to you in accordance with this Cardholder Agreement.

Customer Services
The contact centre for dealing with queries about your Card.  You can contact Customer Services by:
‍
i. e-mailing help@science-card.com from the email address registered to the App; and
ii. Using Science Card in-app live chat functionality.

Contribution
The functionality provided by Science Card in the App which enables you to contribute to a research project, as set out at clause 5.12.

Expiry Date
For Physical Cards: The expiry date showing on your Card.

For Virtual Cards: the expiry date shown on Science Card App to you following your application for a Virtual Card.

Fee
Any fee payable by you as referenced in the Fees & Limits Schedule.

Fees Schedule
The schedule contained in this Cardholder Agreement.

KYC
Means “Know Your Customer” and constitutes our verification of your Personal Details.

Merchant
A retailer or any other person that accepts e-money.
‍
Co-Brand
Science Card Limited incorporated in England and Wales with registration number 13559517 and registered office address at Parker Russell, Level 30 The Leadenhall Building, 122 Leadenhall Street, London, England, EC3V 4AB.

Personal Details/Personal Data
The registered personal identity details relating to the use of your Card and App including (but not limited to) your: name, date of birth, home address, email address and telephone (landline and/or mobile) number. Full details of the Personal Data which we process are set out in our Privacy Policy.

Physical Card
A physical/plastic Card that can be used to carry out Transactions.

PIN
Personal Identification Number; that is, the security number provided for use with your Card.

Program
Means the issuance, marketing, sale, processing, administration, supervision, maintenance, servicing, authorisation or usage of the Cards and any other payment services established in accordance with this Cardholder Agreement.

Program Manager
Enfuce Financial Services Oy, incorporated and registered in Finland with company number 2752066-3 and registered office at Metsänneidonkuja, 12, Espoo, Uusimaa 02130 Finland.

Regulatory Authority
As the context requires, any Scheme and/or any regulator or agency having jurisdiction over Issuer or Program Manager related to the issuance, marketing, sale, authorisation or usage of the Cards, Program(s) or services provided under this Cardholder Agreement, including without limitation the Gibraltar Financial Services Commission.

Science Card
Means Science Card Limited, incorporated and registered in England and Wales with company registration number 13559517 and registered office at Parker Russell, Level 30 The Leadenhall Building, 122 Leadenhall Street, London, England, EC3V 4AB

Scheme
Mastercard; Mastercard is a registered trademark of Mastercard International Incorporated.

Transaction
The use of your Card to make (i) a payment, or a purchase of goods or services from a Merchant where payment is made (in whole or in part) by use of your Card including where payment is made over the internet, by phone or mail order or (ii) a cash withdrawal made from an ATM or bank using your Card.

Username and Password
A set of personal codes selected by you in order to access the App;

Virtual Card
A set of verification procedures used as a non-physical equivalent to a Physical Card and providing some or all of the functionality of a physical card. Any reference to a Physical Card in this Cardholder Agreement excludes the Virtual Card.

Wallet
The electronic money account provided by TPL opened in accordance with Section 1 of this Agreement.

Website
https://www.science-card.com

we, us or our
Transact Payments Limited (“TPL”), a company incorporated in Gibraltar with registered address at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA, company registration number 108217 and which is authorised by the Gibraltar Financial Services Commission an electronic money institution.

you or your
You, the person who has entered into this Cardholder Agreement with us by virtue of your use of the Card and any other person you have authorised to use any Cards in accordance with this Cardholder Agreement.

2.1. Your Card is issued by us pursuant to a licence from the Scheme and your rights and obligations relating to the use of the Card are subject to this Cardholder Agreement.

2.2. You are not permitted to resell the Card.

3.1. To apply for, and use, a Card you must be at least 18 and resident in the United Kingdom.

3.2. You may apply for a Card via the Science Card mobile application (downloaded via Google Play or the Apple App Store) and we may require you to provide information/documentary evidence to prove your identity and address and/or we may carry out electronic identification verification checks on you.  

3.4. When you receive your Card, your card will be pre-activated. 

3.5. Provided we have been able to successfully complete KYC, you shall receive an activation confirmation on the App and you will be able to use the Card.

4.1. When entering into Transactions over the internet, some websites may require you to enter your Personal Details and, in such instances, you should supply the most recent Personal Details that you have provided Program Manager with.

4.2. You must notify Program Manager of any change in your Personal Details as soon as possible by contacting Customer Services or updating the details in the App. You will be liable for any loss that directly results from any failure to notify us of a change in your Personal Details as a result of undue delay, your gross negligence or fraud. We will need to verify your new Personal Details and may request relevant KYC information/documents from you as applicable.

4.3. We, or Program Manager, reserve the right at any time to satisfy ourselves as to your Personal Details (for example, by requesting relevant original documents) including for the purposes of preventing fraud and/or money laundering. In addition, at the time of your application or at any time in the future, in connection with your Card, you authorise us and Program Manager to undertake electronic identity verification checks on you either directly or using relevant third parties.

5.1. Your use of the Card is subject to the Fees detailed in the Fees Schedule, which shall be deducted from the Available Balance.

5.2. Your Card is to be used to spend the funds in your Wallet. Please refer to Section 1 for information on how to receive funds into your Wallet.

5.3. Unless we inform you otherwise, you can use the Card at any Merchant who accepts the Scheme to carry out Transactions.

5.4. Limits may apply to the balance on your Card at any time, which may include the maximum value of an individual payment Transaction, the maximum aggregate value of all payment Transactions made using your Card in a particular time period e.g. during any one Business Day and the maximum number of payment Transactions made using your Card over a particular timeframe.

5.5. The limits and restrictions that apply to your Card will be communicated to you during the Card registration process. These limits may also change over time; any such change will be communicated to you. You can check the limits at any time by contacting Customer Services. You should not make a payment Transaction request which exceeds any limit.

5.6. In order to manage our risk, particularly with respect to money laundering, fraud or security concerns, we also apply internal controls, including limits, to certain types of payment. We change these as necessary but for security purposes, we do not disclose them.

5.7. If for any reason a Transaction is carried out, but its amount exceeds the Available Balance, you must pay us the deficit immediately, and if you fail to do so after receiving a notification from us, we reserve the right to take all necessary steps, including legal action, to recover this deficit.

5.8. There are certain circumstances where a Merchant may require you to have an Available Balance greater than the value of the Transaction you wish to make, and you will only be charged for the actual and final value of the Transaction. Merchants may request this as they may need to access more funds than you initially planned to spend for example, when making hotel or rental car reservations. In the event that a Merchant has prior authorization on your Card, you will not have access to the relevant funds until the Transaction is completed or, if sooner, up to a period of 30 days. We will only block access to the exact amount of funds authorised by you.

5.9. Your Card cannot be used where such Merchants are unable to obtain online authorisation that you have sufficient Available Balance for the Transaction (for example, Transactions made on trains, ships, some in-flight purchases and tollbooths). We accept no liability if a Merchant refuses to accept payment using the Card.

5.10. We do not recommend using a Virtual Card to purchase an item over the internet that subsequently would require the presentation of a physical reference device in order to obtain that item. Examples include certain theatre ticket purchases, hotel stays, car rentals, and online purchases picked up in person.

5.11. You must not use the Card for any illegal purposes.

5.12. When you make a Transaction by Card, you will be given the option to contribute an amount to a research project (“Contribution”). The Contributions feature is provided by Science Card and is governed by the Contribution Terms and Conditions which are available in the App and on the Website. TPL does not provide, and is not responsible or liable in any way for, the Contributions feature or the amounts provided by you as Contributions. Contributions are not governed by this Agreement.

6.1. You will need to give your consent to each Transaction by, where applicable, a) using your PIN and/or Biometric authentication method b) providing the Card details and/or c) providing any other details personal to you and/or your Card. Once you have given such consent to the Transaction, it will be deemed to be authorised.

6.2. The time of receipt of a Transaction order is when it is received by our processing partner. If a Transaction order is received after 4pm on a Business Day, then it will be deemed to have been received on the next Business day.

6.3. Certain Merchants may not accept payments made through the Card and we accept no liability for this: it is your responsibility to check the restrictions of each Merchant.

6.4. Your ability to use or access the Card may occasionally be interrupted, for example, if Program Manager or any third-party service providers need to carry out maintenance on their systems or websites. Please contact Customer Services should you experience any problems using your Card and these will be resolved as soon as possible.

7.1. You will need a Personal Identification Number (PIN) in order to make payments at a Merchant with the Card. Your PIN will be available to you in Science Card app, under “Cards”, “View PIN”.

7.2. If you forget your PIN, you may retrieve it from you in Science Card app, under “Cards”, “View PIN. For further assistance with any PIN-related queries, please contact Customer Services.

7.3. You must not give your Card to any other person or allow any other person to use it.

7.4. You are responsible for your Card, PIN, App and any related security details (“Security Details”) and must take all possible measures to keep them safe and entirely confidential. Such measures include (but are not limited to):

i. never letting any other person use your Security Details;
ii. never writing your Security Details on your Card or on anything you usually keep with your Card;
iii. keeping your Security Details secret at all times for example, by not using your PIN if anyone else is watching.

7.5. Failure to comply with this condition 7 may affect your ability to claim any losses in the event that we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, with undue delay or with gross negligence. In all other circumstances, your maximum liability shall be as set out below at condition 11.3.

7.6. If you believe that someone else knows any of your Security Details, you must notify us by contacting Customer Services immediately. 

7.7. In the event that we suspect or believe that your Card may be subject to any fraud or security threats, Program Manager will notify you securely via email, SMS and/or push notification.

7.8. Once your Card has expired or if it is found after you have reported it as lost or stolen you must destroy it by cutting it in two through the magnetic strip.

8.1. You may terminate your Card at any time by contacting Customer Services.

8.2. Once your Card has been cancelled, it will be your responsibility to destroy your Physical Card(s).

8.3. If any further Transactions are found to have been made or charges or Fees incurred using the Card(s) or we receive a reversal of any prior funding Transaction, we will notify you of the amount and you must immediately repay to us such amount on demand.

9.1. You will not be able to use your Card following its Expiry Date. This Cardholder Agreement shall terminate on the Expiry Date unless you are issued with a replacement card.

10.1. When this Cardholder Agreement is terminated, your Card cannot be used. We, or Program Manager for us, may terminate this Cardholder Agreement at any time by giving you two months’ advance notice (which will be sent to the email address that you have provided to us);

10.2. We, or Program Manager for us, can suspend your Card, restrict its functionality or terminate this Cardholder Agreement at any time with immediate effect if:

10.2.1. you haven’t given us the information we need or we believe that any of the information that you have provided to us was incorrect or false; or

10.2.2. you do not repay money that you owe to us; or

10.2.3. you fail to provide the Personal Data necessary for us to comply with our legal obligations and to fulfil this Cardholder Agreement; or

10.2.4. we reasonably suspect that the security of the Card has been compromised or that you, or any third party, have used, or intend to use the Card in a grossly negligent manner or for fraudulent or other unlawful purposes; 

10.2.5. your agreement with Transact Payments Limited under Section 1 of this Agreement has been suspended, restricted or terminated; or

10.2.6. we believe that your use of the Card may result in harm to us or our systems; or

10.2.7. we believe that your continued use of the Card may damage our reputation; or

10.2.8. you become bankrupt; or

10.2.9. we are required to do so under Applicable Law or where we believe that continued operation of the Program may be in breach of Applicable Law; or

10.2.10. we cannot process some or all of your Transactions due to the actions of third parties; or

10.2.11. you have breached this Cardholder Agreement.

10.3. In the event that we do suspend or terminate your Card then, where lawfully permitted, we or Program Manager shall notify you in advance or as soon as possible afterwards. We may advise anyone involved in the Transaction if a suspension has taken place.

11.1. You are responsible for protecting your Card as if it were cash in your wallet – if it is lost or stolen, you may lose some or all of the money on your Card unless you contact us as specified in this condition.

11.2. You must immediately freeze your card in the app. If you have any problems, please email at help@science-card.com. If you know or suspect that a Card is lost, stolen, misappropriated or subject to unauthorised use or that the PIN or any of the Security Details is known to an unauthorised person or you think that a Transaction has been incorrectly executed.

11.3. You shall be liable for up to a maximum of £35 of losses due to unauthorised Transactions made before you informed us about the theft, loss or misappropriation of the Card. If our investigations reveal that you authorised a disputed Transaction or that you acted fraudulently or that you negligently or with intent breached the terms of this Cardholder Agreement (for example, by not keeping your Card or PIN safe), you may be liable for any loss we suffer due to use of the Card.

11.4. Once a loss, theft or unauthorised use of your Card is reported, use of the Card shall be blocked to avoid further losses. 

11.5. Replacement Cards will be sent to the most recent address you have provided and may be subject to a Fee, as set out in the Fees & Limits Schedule.

11.6. You agree to cooperate with our agents, any Regulatory Authority, the police and us if your Card is lost, stolen or if we suspect fraudulent use of the Card. 

11.7. In the event that you inform us of any unauthorised or incorrectly executed Transaction without undue delay, or in any event no later than 13 months after the debit date, we will refund the amount immediately unless we have any reason to believe that the incident may have been caused by a breach of this Cardholder Agreement, through gross negligence or we have reasonable grounds to suspect fraud.

11.8. In the event of a non-executed or defectively executed Transaction, we will make immediate efforts to trace the Transaction and will notify you of the outcome. We will not charge you for such efforts. In the event that we are liable for such Transaction, we will refund the amount, together with the amount of any resulting charges to which you may be subject, without undue delay.

11.9. In the event that a Transaction that was executed within the United Kingdom arrived later than it should have according to the terms of this Cardholder Agreement, you may request that we contact the receiving payment institution to ask them to treat it as if it was made on time.

11.10.1. In the event that a Transaction is made which is initiated by a Payee, we will provide a refund of that amount, subject to clause 11.11, only in circumstances where you can prove that:

11.10.1. the exact Transaction amount was not specified when you authorised the payment; and

11.10.2. the amount of the Transaction exceeds the amount that you could have reasonably expected, taking into account your previous spending pattern, the terms of this Cardholder Agreement and the relevant circumstances of the case.

11.11. The refund referred to in 11.10 will not be provided if: 

11.11.1. the amount relates to currency exchange fluctuations; or

11.11.2. you have given your consent to execute the Transaction directly to us; or

11.11.3. information on the Transaction was provided or made available in an agreed manner to you at least 4 weeks prior to the due date of the Transaction; or

11.11.4. you request the refund from us later than 8 weeks from the date on which it was debited.

12.1. If you dispute a Transaction that you have authorised, and which has been processed on your Card, you should settle this with the person you bought the goods or services from; we are not responsible for the quality, safety, legality or any other aspect of goods or services purchased with your Card.  

12.2. If your dispute with a Merchant relating to a Transaction cannot be resolved you should contact us at Customer Services via the Science Card app or by emailing us at help@science-card.com, and we will attempt to assist you as far as is reasonably practicable.

12.3. If you have reason to believe that a Transaction was carried out without your consent or in error, you may ask Program Manager to investigate the Transaction.  If an investigation occurs, the disputed amount will be unavailable to spend until our investigation is complete and if we receive information that proves the Transaction was genuine, this will be deducted from your Available Balance and we may charge you an investigation fee, subject to the Fees & Limits Schedule. If you do not have sufficient Available Balance, you must repay us the amount immediately on demand.

13.1. If you use your Card in a currency other than the currency in which your Card is denominated (“Foreign Currency Transaction”), the amount deducted from your Available Balance will be the amount of the Foreign Currency Transaction converted to your Card currency using a rate set by the Scheme. In order to allow you to compare charges for currency conversion, you can view the real-time percentage difference between the amount that will be charged on your Card for a Foreign Currency Transaction (consisting of the mark-up applied by the Scheme as well as any other charges) and the latest available euro foreign exchange rates issued by the European Central Bank. You can view this information on the Website prior to making a Foreign Currency Transaction.

14.1. We shall not be liable for:

14.1.1. any default resulting directly or indirectly from any cause beyond our control, including but not limited to, a lack of funds and/or failure of network services at ATMs, maximum withdrawal limits set by ATM operators and failure of data processing systems;

14.1.2. any loss of profits, loss of business, or any indirect, consequential, special or punitive losses;

14.1.3. any use of this Card that is contrary to this Cardholder Agreement;

14.1.4. any goods or services that are purchased with the Card; and

14.1.5. any damages due to loss, fraud or theft that you have reported to us later than 13 months after the event.

14.2. Where the Card is faulty due to our default, our liability shall be limited to replacement of the Card;

14.3. Where sums are incorrectly deducted from your Available Balance due to our default, our liability shall be limited to payment to you of an equivalent amount.

14.4. Nothing in this Cardholder Agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud.

14.5. The above exclusions and limitations set out in this paragraph shall apply to any liability of Program Manager or our affiliates such as the Scheme, and other suppliers, contractors, representatives and any of their respective affiliates (each a "Protected Party") (if any), to you, which may arise in connection with this Agreement. This clause 14.7, and the exclusions and limitations set out in this paragraph, are intended to operate to benefit any and all such Protected Parties and to be enforceable by each Protected Party, in accordance with the Contracts (Rights of Third Parties) Act 1999. This clause 15.7 may be amended by agreement between you and us without obtaining the consent or agreement of any Protected Party.

15.1. Should you wish to make a complaint about your Card, you may contact Customer Services by email at help@science-card.com or by in-app chat to submit details of any such complaint.

15.2. Upon our receipt of your complaint, we shall endeavour to respond to you as quickly as possible but in any event, we shall reply to you by email and (where applicable) by phone call within 15 Business Days. 

15.3. If, having received a response from our Customer Services team, you are unhappy with the outcome you can escalate your complaint to TPL’s Complaints Department by writing to complaints@transactpaymentslimited.com. 

15.4. If TPL’s Complaints Department is unable to respond to your complaint immediately, you will receive confirmation that your complaint has been received and a formal investigation will be conducted.  You will receive a formal response of their findings within 35 Business Days of your complaint.

15.5. We will make every effort to reach a resolution to your complaint and will fully explain the reasoning behind our decision.  

15.6. In the unlikely event that we are unable to resolve your issue to your satisfaction you have the right to refer your complaint to the Financial Services Commission at: Payment Services Team, Financial Services Commission, PO Box 940, Suite 3 Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar or email psdcomplaints@fsc.gi.

16.1. Any communication from us or from Program Manager to you will be given by push-notifications on the App and/or by email using the latest contact details with which you have provided us).

16.2. You may contact Customer Services via the details which are set out in clause 1.

17.1. TPL will collect certain information about the purchaser and the users of the Card in order to operate the Card program. Your provision of your Personal Data and our processing of that data is necessary for each of us to carry out our obligations under this Cardholder Agreement. At times, the processing may be necessary so that we can take certain steps, at your request, prior to entering into this Cardholder Agreement. If you fail to provide the Personal Data which we request, we will take steps to terminate this Cardholder Agreement in accordance with clause 10.2.3 above.

17.2. We will manage and protect your personal data in accordance with all applicable data protection laws. For full and comprehensive information about when and why we collect personal information about you, how we use it and the conditions under which we may disclose it, please refer to our Privacy Policy which is provided to you at the time we collect your Personal Data.

18.1. We may update or amend this Cardholder Agreement at any time on at least 2 months’ advance notice, which we shall instruct Program Manager to give you by email (using the latest contact details you have you have provided us with).

18.2. If you do not agree with the changes to the Cardholder Agreement, you may at any time within the 2-month notice period terminate your Cardholder Agreement. You will be deemed to have accepted any change to this Cardholder Agreement unless you notify us before the proposed date of the change.

18.3. If any part of this Cardholder Agreement is inconsistent with any regulatory requirements, then we will not rely on that part but treat it as if it did actually reflect the relevant regulatory requirement. If we need to make operational changes before we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably practical.

19.1. The English language version of this Cardholder Agreement and of any communications and Website content will prevail over any other language version which we may issue from time to time.

20.1. This Cardholder Agreement is governed by Gibraltar law.

21.1. You agree to the non-exclusive jurisdiction of the courts of Gibraltar.

22.1. Any delay or failure to exercise any right or remedy under this Cardholder Agreement by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time. 

22.2. The Card is a payment service product and not a deposit or credit or banking product and, as such is not governed by the Deposit Security Scheme of Gibraltar. However, we will safeguard your funds so that they are protected in accordance with Applicable Law if we become insolvent.

22.3. If any provision of this Cardholder Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.

22.4. You may not assign or transfer any of your rights and/or benefits under this Cardholder Agreement and you shall be the sole party to the contract between us. You will remain liable until all Cards issued to you are cancelled or have expired and all sums due under this Cardholder Agreement have been paid by you in full. We may assign our rights and benefits under this Cardholder Agreement to a third party and may subcontract any of our obligations under this Cardholder Agreement.

22.5. Your Card is issued by Transact Payments Limited pursuant to its licence from the Card Scheme.

19.6. Science Card administers and provides the Card issued by Transact Payments Limited and is available to give You customer service support if You have any queries. Our Program Managers also conduct activities such as sponsorship, marketing, and providing the IT platform and will carry out due diligence on You.

Issuing Fees

Physical Card Fee: Free


Transaction Fees and usage

ATM withdrawal up to £500 (exclusive of ATM operator fees) in any rolling 30-day period in the UK or EEA: Free

ATM withdrawal over £500 (exclusive of ATM operator fees) in any rolling 30-day period in the UK or EEA: 2% of amount withdrawn over £500

ATM withdrawal up to £200 (exclusive of ATM operator fees) in any rolling 30-day period outside the EEA: Free

ATM withdrawal over £200 (exclusive of ATM operator fees) in any rolling 30-day period outside the EEA: 2% of amount withdrawn over £200

Foreign Exchange charge for payments made abroad (exclusive of any Mastercard fees which may be charged in addition): Free


Miscellaneous Fees

Card Replacement Fee (where card is lost, stolen, misappropriated, subjected to unauthorised use): £4.99